Category: Secrets to Success

Ali Noorahdheen, Senior Outlet Supervisor at award-winning Meeru Island Resort & Spa is well on his way to completing 23 years of service, with numerous accolades for Employee of the Month, Supervisor of the Month and Supervisor of the year 2009. Noorahdheen offers insightful secrets to success in the Food & Beverage arena and supervising Resort outlets in the Maldives.

Food & Beverage is an important part of the guest experience, especially in remote destinations such as the Maldives. As one of the larger Resorts in the country, Meeru features a total of 11 Outlets: 2 Buffet Restaurants; 3 a la carte Restaurants, including Meeru Café; and 6 Bars.

Born in Addu Atoll and having schooled in Seenu Atoll, Noorahdheen’s humble beginnings as a laborer and continued work in various departments, including Housekeeping, have accumulated into a wealth of knowledge and an acute experience of the Hospitality Industry. He has achieved an impressive repertoire of training certifications, such as Fire Fighting, First Aid, Health & Safety, Food Safety, Wine and Wine Tasting, Customer Care, Computer Systems, Supervisor Skills and Stress Management.

When asked what the most important aspect of working in the Hospitality Industry is, Noorahdheen says, “Respecting guests, providing great service each and every day, and teamwork”. He mentions that in all his years in the Industry, the best compliment he has ever received was from a guest, one who regarded him and the Meeru Team as family.

At Meeru, Noorahdheen is a valuable member of the Food & Beverage Department who began his career in 1995 as a Waiter, then promoted to Head Waiter and currently serving as the Senior Outlets Manager. His responsibilities are to ensure that the Outlets, especially Asian Wok Restaurant & Bar, are operating at optimal level and the team is consistently exceeding guests’ expectations.

“The ability to motivate team and creating a positive work place is what makes a great Supervisor and a necessary characteristic.”

In appreciation of his long service at Meeru, Noorahdheen recalls the special memories from his sponsored trip to Singapore for 8 days, where he enjoyed exploring the different cultures, cuisine and hospitality standards.

Noorahdheen spends some of his spare time playing football and keeping fit on Meeru’s Football Grounds. Often, Guests join in on the fun and participate in regularly held Guest vs. Staff Friendly Football Matches. His favorite dish at Asian Wok is Tandhoori Prawns and he recommends the Maldivian Dream cocktail best enjoyed with the amazing sunset views at the over-the-water Restaurant.

“My advise to young waiters is to be on time, think positive and follow the rules.”

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Read the first edition from Crown & Champa Resorts.